Director of Member Operations
Company: VirtualVocations
Location: Fresno
Posted on: February 13, 2025
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Job Description:
A company is looking for a Head of Member Operations.
Key Responsibilities
Design and lead a proactive member experience strategy leveraging
data and technology
Implement scalable solutions and maintain personalized support
through operational excellence
Drive adoption of AI and automation solutions while collaborating
with internal teams for program optimization
Required Qualifications
5+ years of experience in customer or member service operations in
a fast-paced startup environment
Proven experience with no-code automation, AI, and SQL for creating
scalable systems
Data-driven leadership style with a focus on measurable results
Ability to thrive in ambiguous, early-stage environments
Demonstrated success in building high-performing teams that exceed
member satisfaction goals
Keywords: VirtualVocations, Fresno , Director of Member Operations, Executive , Fresno, California
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